I have another woman's address on my credit

Quoting \RP

I am hoping that you can help me. I have another woman's address on my credit, and all of her collections are being assigned to me significantly depressing my credit score. Her social security number even appeared on one page of the credit report equifax sent me. We share the same last name (Smith). However, we have two different first names and we live in two different states (she lives in California and I live in Utah). All of the collections are from California, where "Jenna Smith" lives. There are two credit agencies that have this erroneous information. I have been receiving mail for this person, that in retrospect, were collections. I did not open them because of the incorrect name. Obviously there has either been a significant mix up, or identity theft. I had a mortgage agent send a letter of disputation to both agencies. I only heard back from Equifax. I have called and called and called. Each time I got a new person and waited on hold for 20+ min. The last individual had me fax her my driver's license and SS card. I never heard back. It has been nearly 2 months. I am growing weary of this battle, and am near giving up. Can you email me any suggestions, if you have any. I would be so grateful! I don't have a lot of time (single working mother of two precious children). I am hoping there is some resource I can turn to.
Thank you,
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